Refund policy

Flower Returns 

Remember your flowers are alive and dainty, so for longevity please follow the care instructions found in Care tips under the Information tab. Cut flower lifespan varies according to flower species, often anywhere from 3 to 10 days. The fleeting nature of flowers is part of their beauty!  

 All flowers fresh and dried are final sale. If you have a quality claim please contact us within 24 hours of your delivery and keep your flowers for us to assess to receive a replacement.  

 Exchanges

Valenteen products that are unused may be exchanged within 30 days of purchase. Please have your proof of purchase for this exchange to be possible. If you are exchanging your item via postage it is the customers responsibility to send the item using tracked mail. Please be aware that postage costs for your new exchanged item will apply.

Faults

If your item is faulty we will replace it for you and if this isn't possible, you may select another item of the same value or a refund will be given. If your item was delivered via post and it is faulty all postage costs to supply a replacement will be covered by Valenteen. 

If you have any questions about shipping or returns please feel free to contact via the contact page, email or instagram.